Bosphorus Clothing highly values the urgency of your orders. We endeavour to make sure that your ordered products reach your door in the fastest possible time. Once your order is confirmed, you will receive an automated confirmation email from our internal system to your provided email address. This email will contain details about your order, the list of items, the total value of your order, the invoice/order number and your provided shipping details. If you see any errors in the provided info or the products/sizes, please contact us as soon as possible, We are committed to delivering your order accurately, in good condition, and on time.

The rates are as follows:

Dhaka Metropolitan City and Dhaka Division: BDT 80 (Standard Delivery rate, expected within 1-3 working days within Dhaka Metropolitan Area. 

Parcels to the following areas are usually delivered within the next working day after the parcel is handed over: Bashundhara R/A, Cantonment, Badda, Baridhara, Gulshan, Banani, Mohakhali, Tejgaon are usually delivered the day after they are handed over. For other areas within Dhaka, approximately 1-3 working days for Dhaka Division including areas such as Narayanganj, Gazipur, Savar and more. 

Outside Dhaka Delivery: (ALL divisions in Bangladesh): BDT 150 (Standard Delivery rate, expected in 2-4 business days). Advance delivery charge payment required for all outside Dhaka orders. 

* Exchange Delivery Fee:  BDT 160 or 300: The standard exchange delivery charge is two times the standard charge for your provided delivery address; one charge for the new parcel to be sent to you, and another charge for the old parcel to come back to us. If the delivery address is inside Dhaka it will be (80X2) 160. If the address is outside Dhaka, the charge is (150X2) 300. If, however, an error is made on our end (wrong product or size or a quality issue with the product), the exchange charge is waived and borne by Bosphorus. 

ADVANCE POLICY: For Outside Dhaka orders, the advance delivery charge payment MUST be made, as parcels are only prepared and fulfilled AFTER confirmation of payment is received. 

Bosphorus reserves the right to change Delivery charges without prior notice.

OVERVIEW 

This website is operated by Bosphorus Fashion Limited. Throughout the site, the terms “we”, “us” and “our” refer to Bosphorus Fashion. Bosphorus Fashion offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

SECTION 1 - ONLINE STORE TERMS 
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 
You must not transmit any worms or viruses or any code of a destructive nature. 
A breach or violation of any of the Terms will result in an immediate termination of your Services. 

SECTION 2 - GENERAL CONDITIONS 
We reserve the right to refuse service to anyone for any reason at any time. 
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION 
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES 
Prices for our products are subject to change without notice. 
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

SECTION 5 - PRODUCTS OR SERVICES (if applicable) 
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. 
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION 
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

For more detail, please review our Returns Policy. 

SECTION 7 - OPTIONAL TOOLS 
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. 
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 

SECTION 8 - THIRD-PARTY LINKS 
Certain content, products and services available via our Service may include materials from third-parties. 
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS 
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

SECTION 10 - PERSONAL INFORMATION 
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy. 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS 
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 

SECTION 12 - PROHIBITED USES 
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY 
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 
In no case shall Bosphorus Fashion, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

SECTION 14 - INDEMNIFICATION 
You agree to indemnify, defend and hold harmless Bosphorus Fashion and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 

SECTION 15 - SEVERABILITY 
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 

SECTION 16 - TERMINATION 
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 

SECTION 17 - ENTIRE AGREEMENT 
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

SECTION 18 - GOVERNING LAW 
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Bangladesh. 

SECTION 19 - CHANGES TO TERMS OF SERVICE 
You can review the most current version of the Terms of Service at any time at this page. 
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

SECTION 20 - CONTACT INFORMATION 
Questions about the Terms of Service should be sent to us at bosphorusclothing@gmail.com.

Frequently Asked Questions (FAQs)

1. Orders & Products

Q: How do I place an order?

You can place your order directly through our website. Simply choose your size, add the product to cart, and proceed to checkout.

Q: Do you take orders on Facebook/Instagram inbox?

Yes, you can message us on Facebook or Instagram. Our customer service team will assist you with size recommendations and place the order for you.

Q: How do I know my size?

Each product page includes a detailed size chart. If you're unsure, message us your height/weight and usual fit (regular/slim) and our team will guide you.

Q: Can I exchange my size if it is not right?

Of course, you can exchange your product within 7 days of receiving delivery. In-store exchanges are completely free. Exchanges via delivery cost 160 Taka inside Dhaka (80 Taka delivery charge X2) and 300 Taka outside Dhaka (150 Taka delivery charge X2). The 2X delivery charge is for the new parcel to be sent to your address and the old parcel for it to be sent back to us. 

Q: Are your sizes true to measurement?

Yes, we follow standardized measurements. However, cuts may vary slightly depending on the fabric and style.

Q: Do you restock sold-out items?

Some products are restocked, while limited editions are not. You can follow our socials for restock updates.

Q: Can I customize a product? (length, sleeve, embroidery etc.)

We currently do not offer customization to maintain product quality and consistency.

2. Delivery & Shipping

Q: Do you deliver anywhere in Bangladesh?

Yes, we deliver nationwide through third-party courier partners exclusively.

Q: How long does delivery take?

• Inside Dhaka: 1–3 working days
  Most Dhaka city locations are delivered within 1 day of receiving the parcel.

• Outside Dhaka: 2–4 working days
  Delivery time may vary during peak seasons or weather issues. Most parcels are delivered within 3 working days, but we cannot guarantee delivery within that time frame.

Q: What are your delivery charges?

• Inside Dhaka: BDT 80

• Outside Dhaka: BDT 150
  
  

Q: Do I need to make advance payment for orders outside Dhaka?

Yes, for outside Dhaka, we require a small advance payment to confirm the order. This helps filter out non-serious customers who order without any intention of taking the product, and often don't even answer the calls from delivery agents. It helps us reduce courier returns, product loss, and ensures smooth fulfillment.

Q: Which couriers do you use?

We use trusted partners like Steadfast, Pathao, and PandaGo by Foodpanda. 

Q: Can I change my delivery address after placing an order?

You can change it before the order is handed over to the courier. After that, changes are not guaranteed and if needed, charges may apply.

3. Payment

Q: What payment methods do you accept?

We accept Cash on Delivery (COD) and online payment methods (Bkash, Nagad, Card Payments).

Q: Is Cash on Delivery available outside Dhaka?

Full COD is not available outside Dhaka, only an advance of the delivery charge is required via Bkash. 

Q: How do I share payment proof?

After paying via mobile banking, simply send us a screenshot in inbox or share the last digits from the sending number or the Transaction ID. 

4. Exchanges & Returns

Q: What is your exchange policy?

You can exchange items within 7 days of receiving your order, provided the product is unused, unwashed, and in its original packaging.

Q: Do you offer returns/refunds?

We currently offer exchanges only. Refunds are provided only in special cases such as product damage and a fresh undamaged replacement is unavailable. 

Q: Who pays the exchange courier fee?

Customers usually bear the exchange courier cost unless the exchange is due to a mistake from our side. The exchange courier fee is two delivery charges applicable at your given address; one for the new parcel to get to you, one for the existing parcel to be sent back to us. 

Q: What if the product has a defect?

If you receive a defective item, inform us within 24 hours with photos. We will replace it free of cost.

5. Product Care & Quality

Q: How should I wash your products?

Most items should be washed in cold water, inside out, with gentle detergent. Avoid harsh bleach and dryer heat. For knit items like sweaters, cold wash and flat drying on a towel is recommended to ensure the garment doesn't overstretch and retains its original fit and structure.

Q: Do your colors fade?

We use high-quality dyes and fabrics, but minimal fading over time is normal depending on fabric type and wash method. To ensure minimal fading, harsh detergents like Surf Excel are not recommended to ensure the garment stays true to its original colour.

Q: Are your products pre-shrunk?

Most of our shirts and polos are pre-shrunk, but slight shrinkage (1–3%) is normal for cotton and other natural fibres.

6. Other Queries:

Q: How do I know if my order is confirmed?

You will receive a confirmation email if you order via the website and provide your email address. If your order is placed via DM, the agent handling your chat will provide written confirmation. 

Q: What happens if I miss the delivery call?

We call all customers before a parcel is handed over to them; regardless of whether they are inside or outside Dhaka. This ensures a basic level of filtration for customers who are intent on receiving the parcel and are reachable via phone (which is mandatory for the Cash on Delivery COD process to work). Once the customer answers the call, if inside Dhaka they can confirm, after which their parcel is handed over to the courier. If outside Dhaka, their advance is requested, and if paid and proof of payment is provided, their parcel is handed over to the courier. 

The courier will call and attempt delivery, If unreachable for 48 hours, the parcel may be sent back to us.

Q: Can I open the parcel before payment?

You are most welcome to gently open the parcel (to ensure that the product can be repacked for return properly and securely) and check the products to see if they meet your quality or size expectations. 

Q: Do you offer any membership, loyalty, or bundle discounts?

Yes, we occasionally offer bundle pricing (e.g., discounts on 2 or 3 polos). Follow our pages for updates.

Q: Do you have a physical store?

We are currently an online-focused brand. We do, however, have an outlet in Dhaka, which can be visited by appointment only. Please DM us to know more. 

7. Contact & Support

Q: How can I contact you?

You can message us on Facebook, and Instagram for fastest service.

Q: What are your support hours?

Our support team typically responds between 10 AM – 10 PM, 7 days a week.

8. Marketing & Promo Questions

Q: Do you offer discount codes?

We occasionally run seasonal or campaign-based discounts.

Q: Do you have influencer or reseller programs?

We work with selected influencers. For collaboration inquiries, message us or email us.

9. Order Tracking

Q: How can I track my order?

Once your parcel is handed over, the courier company sends you a tracking link for updates. 

Q: My tracking link is not updating—what should I do?

Courier updates sometimes take 12–24 hours. If still not updating, contact us and we will check manually.

10. Miscellaneous

Q: Do you offer gift wrapping?

Yes, we can arrange gift wrapping and gift boxes upon request (may include a small charge for this service and the boxes).

Q: Do you offer corporate or bulk orders?

We can and have deals for corporate orders or bulk orders (above 30 pcs), please contact us via DM to be assigned to the relevant department to share more details.