Refund policy

Applies to all products available on the website:

FOR CUSTOMERS PURCHASING WITH CASH-ON-DELIVERY AS A PAYMENT OPTION:
Products can be exchanged for another size within one week of delivery of the items. Payment may be made for only the item that the customer has decided to buy, while returning the other item(s) to the delivery agent. Please note that there is a 1 inch margin of error, as standard, on all product measurements.
All goods can be returned before completion of the sale, i.e. before accepting the goods and completing payment.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once a product is delivered, the product must be checked while the delivery man is still present. If there is any quality issue it must be reported to the customer care team immediately. After the delivery man leaves no quality complaint will be applicable.
Customers have to bear all delivery charges in case of product delivery or exchange.

Refunds are not applicable, due to reasons such as change of heart, at any point after completion of sale i.e. after receiving the goods and completing payment. In the event of a manufacturing fault, we may be offering a refund if sufficient proof of manufacturing fault can be provided and a fit, undamaged replacement is not available.
Several types of goods are exempt from being returned. Items that are discounted are also not eligible to get a refund; however, these items may be exchanged for other items in our store. We also do not accept products that are intimate or sanitary goods.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds may be made to a Mobile Banking (BKash, UPay, DBBL Rocket) account of your choice, in case of Cash on delivery (COD) payment method. In case of card payment, the linked bank account will be refunded accordingly.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at bosphorusclothing@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded as per the clauses given above, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged or the customer requires a size change. To start the process of the exchange please message us on our Facebook or Instagram pages or email us at: bosphorusclothing @gmail.com. Our customer service agents will assist you through the process.

All exchanges must be made within 7 days of purchase i.e. upon receipt of the items and payment is made. Any item can only be exchanged once after the initial purchase. Returns
Applies to all products available on the website:

All goods can be returned before completion of the sale, i.e. before accepting the goods and completing payment, whereby only the non-refundable delivery charge will be payable. Products can be exchanged for another size. To be eligible for an exchange, all items must be unused and in the same condition that you received it. It must also be in the original packaging and must be returned within 7 days of receipt. Any item can be exchanged only once due to sizing mismatches.
Refunds are not applicable, due to reasons such as change of heart, at any point after completion of sale i.e. after receiving the goods and completing payment. In the event of a manufacturing fault, we may be offering a refund if sufficient proof of manufacturing fault can be provided.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Sale items (if applicable)
Only regular priced items may be refunded, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged or the customer requires a size change. To start the process of the exchange please message us on our Facebook or Instagram pages or email us at: bosphorusclothing@gmail.com. Our customer service agents will assist you through the process

Shipping
To return your product, you should mail your product to: Road 2, House 8, Baridhara J Block, Utopia Symphony, Dhaka 1212, Bangladesh

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Standard shipping rates for inside Dhaka Metropolitan Area is BDT 70 and outside Dhaka is BDT 150.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

FOR CUSTOMERS PURCHASING WITH FULLY PREPAID PAYMENT VIA ONLINE CHANNELS:

• Customers may request a refund within 24 hours of receiving the parcel, if there are any manufacturing defects in the product and a fresh product is unavailable for exchange.
• To be eligible, the product must be unused, in its original condition, and returned with all original packaging intact.
• Once we receive the returned item, it will be inspected. Upon successful inspection, the refund will be processed to the original payment method or another method such as Bkash within 7–12 working days after collection from the customer.
• This timeline includes time required for delivery of the collected parcel to our warehouse, subsequently, quality check, and payment disbursement.

Once a product is delivered, the product must be checked while the delivery man is still present. If there is any quality issue it must be reported to the customer care team immediately. After the delivery man leaves no quality complaint will be applicable.
Customers have to bear all delivery charge in case of product delivery or exchange.

Please note:
• Cash on Delivery (COD) orders, once paid for by the customer or any party on behalf of the customer, are not eligible for refunds. However, these can be exchanged as per our exchange policy.
• Customers are responsible for keeping the item ready in original packaging with order details sheet for pickup if a return is arranged. If customers are unable to provide in the original packaging with order details sheet, it may prolong the time needed to track their order and therefore the timeline above may be extended further.
• If the item arrives at our warehouse in damaged or compromised condition due to improper packing and care when being sent back by the customer, the refund may not be processed fully or at all.

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Sale Items

Items purchased on sale or during promotional campaigns are not eligible for refunds, unless the product has a manufacturing defect or fault.
• In such cases, please notify us within 48 hours of receiving the parcel.
• After inspection, we will offer a suitable resolution, which may include a replacement, exchange, or refund depending on product availability.

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Refund policy