FAQs
Frequently Asked Questions (FAQs)
1. Orders & Products
Q: How do I place an order?
You can place your order directly through our website. Simply choose your size, add the product to cart, and proceed to checkout.
Q: Do you take orders on Facebook/Instagram inbox?
Yes, you can message us on Facebook or Instagram. Our customer service team will assist you with size recommendations and place the order for you.
Q: How do I know my size?
Each product page includes a detailed size chart. If you're unsure, message us your height/weight and usual fit (regular/slim) and our team will guide you.
Q: Can I exchange my size if it is not right?
Of course, you can exchange your product within 7 days of receiving delivery. In-store exchanges are completely free. Exchanges via delivery cost 160 Taka inside Dhaka (80 Taka delivery charge X2) and 300 Taka outside Dhaka (150 Taka delivery charge X2). The 2X delivery charge is for the new parcel to be sent to your address and the old parcel for it to be sent back to us.
Q: Are your sizes true to measurement?
Yes, we follow standardized measurements. However, cuts may vary slightly depending on the fabric and style.
Q: Do you restock sold-out items?
Some products are restocked, while limited editions are not. You can follow our socials for restock updates.
Q: Can I customize a product? (length, sleeve, embroidery etc.)
We currently do not offer customization to maintain product quality and consistency.
2. Delivery & Shipping
Q: Do you deliver anywhere in Bangladesh?
Yes, we deliver nationwide through third-party courier partners exclusively.
Q: How long does delivery take?
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Inside Dhaka: 1–3 working days
Most Dhaka city locations are delivered within 1 day of receiving the parcel. -
Outside Dhaka: 2–4 working days
Delivery time may vary during peak seasons or weather issues. Most parcels are delivered within 3 working days, but we cannot guarantee delivery within that time frame.
Q: What are your delivery charges?
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Inside Dhaka: BDT 80
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Outside Dhaka: BDT 150
Q: Do I need to make advance payment for orders outside Dhaka?
Yes, for outside Dhaka, we require a small advance payment to confirm the order. This helps filter out non-serious customers who order without any intention of taking the product, and often don't even answer the calls from delivery agents. It helps us reduce courier returns, product loss, and ensures smooth fulfillment.
Q: Which couriers do you use?
We use trusted partners like Steadfast, Pathao, and PandaGo by Foodpanda.
Q: Can I change my delivery address after placing an order?
You can change it before the order is handed over to the courier. After that, changes are not guaranteed and if needed, charges may apply.
3. Payment
Q: What payment methods do you accept?
We accept Cash on Delivery (COD) and online payment methods (Bkash, Nagad, Card Payments).
Q: Is Cash on Delivery available outside Dhaka?
Full COD is not available outside Dhaka, only an advance of the delivery charge is required via Bkash.
Q: How do I share payment proof?
After paying via mobile banking, simply send us a screenshot in inbox or share the last digits from the sending number or the Transaction ID.
4. Exchanges & Returns
Q: What is your exchange policy?
You can exchange items within 7 days of receiving your order, provided the product is unused, unwashed, and in its original packaging.
Q: Do you offer returns/refunds?
We currently offer exchanges only. Refunds are provided only in special cases such as product damage and a fresh undamaged replacement is unavailable.
Q: Who pays the exchange courier fee?
Customers usually bear the exchange courier cost unless the exchange is due to a mistake from our side. The exchange courier fee is two delivery charges applicable at your given address; one for the new parcel to get to you, one for the existing parcel to be sent back to us.
Q: What if the product has a defect?
If you receive a defective item, inform us within 24 hours with photos. We will replace it free of cost.
5. Product Care & Quality
Q: How should I wash your products?
Most items should be washed in cold water, inside out, with gentle detergent. Avoid harsh bleach and dryer heat. For knit items like sweaters, cold wash and flat drying on a towel is recommended to ensure the garment doesn't overstretch and retains its original fit and structure.
Q: Do your colors fade?
We use high-quality dyes and fabrics, but minimal fading over time is normal depending on fabric type and wash method. To ensure minimal fading, harsh detergents like Surf Excel are not recommended to ensure the garment stays true to its original colour.
Q: Are your products pre-shrunk?
Most of our shirts and polos are pre-shrunk, but slight shrinkage (1–3%) is normal for cotton and other natural fibres.
6. Other Queries:
Q: How do I know if my order is confirmed?
You will receive a confirmation email if you order via the website and provide your email address. If your order is placed via DM, the agent handling your chat will provide written confirmation.
Q: What happens if I miss the delivery call?
We call all customers before a parcel is handed over to them; regardless of whether they are inside or outside Dhaka. This ensures a basic level of filtration for customers who are intent on receiving the parcel and are reachable via phone (which is mandatory for the Cash on Delivery COD process to work). Once the customer answers the call, if inside Dhaka they can confirm, after which their parcel is handed over to the courier. If outside Dhaka, their advance is requested, and if paid and proof of payment is provided, their parcel is handed over to the courier.
The courier will call and attempt delivery, If unreachable for 48 hours, the parcel may be sent back to us.
Q: Can I open the parcel before payment?
You are most welcome to gently open the parcel (to ensure that the product can be repacked for return properly and securely) and check the products to see if they meet your quality or size expectations.
Q: Do you offer any membership, loyalty, or bundle discounts?
Yes, we occasionally offer bundle pricing (e.g., discounts on 2 or 3 polos). Follow our pages for updates.
Q: Do you have a physical store?
We are currently an online-focused brand. We do, however, have an outlet in Dhaka, which can be visited by appointment only. Please DM us to know more.
7. Contact & Support
Q: How can I contact you?
You can message us on Facebook, and Instagram for fastest service.
Q: What are your support hours?
Our support team typically responds between 10 AM – 10 PM, 7 days a week.
8. Marketing & Promo Questions
Q: Do you offer discount codes?
We occasionally run seasonal or campaign-based discounts.
Q: Do you have influencer or reseller programs?
We work with selected influencers. For collaboration inquiries, message us or email us.
9. Order Tracking
Q: How can I track my order?
Once your parcel is handed over, the courier company sends you a tracking link for updates.
Q: My tracking link is not updating—what should I do?
Courier updates sometimes take 12–24 hours. If still not updating, contact us and we will check manually.
10. Miscellaneous
Q: Do you offer gift wrapping?
Yes, we can arrange gift wrapping and gift boxes upon request (may include a small charge for this service and the boxes).
Q: Do you offer corporate or bulk orders?
We can and have deals for corporate orders or bulk orders (above 30 pcs), please contact us via DM to be assigned to the relevant department to share more details.